Nine months ago, most of us were working from offices. The abruptness still feels surreal. By mid-March, IT departments across the country were executing the largest remote work migration in history, …
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When the pandemic hit and offices emptied in a matter of days, IT departments scrambled to get people home with approved tools. Some companies pulled it off reasonably well. Others did not. But what …
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By September 2020, everyone had noticed it. Your colleagues’ cameras stayed off more often. Meetings that could have been emails started being scheduled as async updates. People began admitting …
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The pandemic forced a massive experiment on the world, and now some of the largest technology companies are admitting the results: remote work isn’t a temporary accommodation. It’s the …
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In March 2020, IT help desks across the world went from managing a predictable flow of in-office technical problems to handling an unprecedented crisis. I wrote in April about what the transition to …
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Three months ago, we moved the entire company home. I wrote about what that transition looked like back in April, while the adrenaline was still fresh, and at the time the focus was on speed: get …
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On March 19th, the Cybersecurity and Infrastructure Security Agency published a document that should have surprised absolutely nobody in our field but that felt, in a strange way, like vindication. …
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I want to tell you what the last three weeks of my life looked like, because I think it matters for anyone who works in IT or is thinking about working in IT, and because I don’t think the rest …
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